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Return and Refund Policy

Refunds

All orders purchased directly from our store come with a 30-day return policy. In the event that you would like to exchange or return your product, please email us at contact@turbrands.com with your original Order ID. We will provide you with a complimentary return label and detailed instructions on how to process the exchange or return.

Important: Items purchased from a third party cannot be exchanged or returned. Please contact the third party directly for an exchange or return.

Cancellations

After an order is placed we can process a cancellation if contacted within 30 minutes after the order is placed.

Damaged, Defective, or Missing Merchandise

Please report damaged, defective or missing items no later than 5 business days of delivery by emailing contact@turbrands.com. Our team will work with you on a timely refund or replacement. Please allow 2 business days for response.